Privacy Policy

At Hollow Labs ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Usage Data: Information you input into our AI systems, including prompts, preferences, and content you create.
• Communications: When you contact us, we collect the information you provide in your messages.
• Payment Information: If you make a purchase, our payment processor collects payment details. We do not store full payment card information.

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers.
• Log Data: IP address, access times, pages viewed, and referring URLs.
• Cookies: We use cookies and similar technologies to maintain sessions and understand usage patterns.

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience

AI and Your Data

Our AI systems process the information you provide to deliver our services. Here's what you should know:

• Processing: Your inputs are processed to generate responses and provide functionality.
• Training: We may use anonymized and aggregated data to improve our AI systems. You can opt out of having your data used for training in your account settings.
• Retention: We retain your data as long as necessary to provide services and as required by law.

Data Sharing

We do not sell your personal information. We may share information in these circumstances:

• Service Providers: With vendors who assist in providing our services (hosting, analytics, payment processing).
• Legal Requirements: When required by law or to protect rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize sharing.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opting out of certain processing
• Withdrawing consent

To exercise these rights, contact us at privacy@hollowlabsai.com.

Cookies

We use cookies and similar tracking technologies to collect information and improve our services. You can control cookies through your browser settings. Disabling cookies may limit functionality.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: